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Hi everyone,

According to the documentation, when creating a UI for an Agentforce Service Agent, we should create a Lightning Type first and then select that Lightning Type in the agent configuration.

However, in the new Agent Builder screens, we are unable to select the Lightning Types. I changed the canvas to script mode and noticed the following YAML configuration for the filters:

 

label: "filters"is_required: falseis_user_input: truecomplex_data_type_name: "c__flightFilter"

 

I have already:

  •  given all required permissions, 
  •  configured the Lightning Type UI for Enhanced Chat V2 editor and renderer, 
  •  and completed the related setup steps. 

Despite this, the Service Agent still responds with text-based answers instead of rendering the custom UI.

Interestingly, everything works correctly when using the old version of the Agentforce Builder, but not in the new Builder screens.

Does anyone know how to fix this issue?

Thank you so much. 

 

 

 

#Agentforce

9 respuestas
  1. 8 may, 10:46

    Setup -> Agengforc Asset -> Click action Tab -> Open agent action -> Copy data type of output or Input 

     

    Setup -> Agengforc Asset -> Click action Tab -> Open agent action -> Copy data type of output or Input After copying the data type got to new builder and update the script by pasting it under complex

     

     

    After copying the data type got to new builder and update the script by pasting it under complex data type

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