Hi everyone,
I’m currently working on the Use Employee Agents to Get Work Done module in Trailhead, specifically the “Help a Guest Out of a Soggy Situation” step.
I’m stuck because I’m unable to see or access the Employee Agent panel icon that the instructions mention.
Here’s what I’ve already tried:
- Restarted the lab multiple times
- Refreshed the browser
- Followed all steps exactly as described in the module
- Waited to ensure the org is fully loaded
Despite this, the icon to open the Employee Agent panel is still not visible.
Has anyone else faced this issue? Is there something I might be missing (like permissions, setup steps, or a delay in agent activation)?
Any help would be appreciated. Thanks in advance!
#Trailhead Support
@yaswitha chinni that panel is the Agentforce button in the Lightning header, not a tab. It only shows in the app the unit opened, for the user on that special org, after the org finishes provisioning.
Restarting the lab gives you a new org. If you then open Setup, or an older playground you already had, the button is not there. Launch again from the unit, land in the app it names, and look at the header.
If the header still has no Agentforce button after the org has sat for a few minutes, provisioning did not finish. Launch a fresh one from that same unit. Refreshing Setup will not add the button.
