New Outlook Salesforce Add-In: "Related to Salesforce" category tag Not Working

Hi all,

We recently started using the new Outlook Salesforce Add-In, but "Related to Salesforce" category tag is not tagging the email as expected.

Here’s what we’ve noticed:

• The add-in loads fine inside new Outlook.
• When click save button in Log Email, the "Related to Salesforce" category tag either doesn’t respond or fails to display related records.
• No obvious error messages appear, so it’s hard to troubleshoot.

Has anyone else run into this issue?

• Is there a specific configuration or permission needed for this feature to work?
• Are there known bugs or updates we should be aware of?

Any guidance or troubleshooting tips would be appreciated.

Thanks in advance!