Hi,
I recently changed the lead assignment rule for our org, and it completely stopped the leads coming in from Website to Salesforce, but when I am manually adding those leads the lead assignment rules are working.
Update: The issue seems to be related to the first two users in the lead assignment rule.
When I manually added leads from the Talk to Expert form, they were correctly assigned to the first two users. Following that, leads from the website also began flowing in as expected for the subsequent users in the assignment list.
However, once the loop reached the point where it was supposed to assign leads to first two, the website leads stopped flowing into Salesforce.
Thanks.
Looks like one of the first two users in the rule may be inactive or missing permissions. Salesforce can stop assignments if there’s an issue with a user. Check their user status, permissions, and any validation rules tied to them.
