Hi everyone. Why would the password reset (using forgot password link) email not be sent for partner community user which has the email different than username? If the email is exactly the same as username then when the user goes through forgot password process, the reset password email is sent no issues but when the username is different, the email is not sent. I have checked the email logs and the system does not send the reset link. Thanks in advance.
3 respuestas
Unfortunately, there's no native setting to change that behavior, Salesforce ties the reset process tightly to the username logic. If you're open to a workaround, you could build a simple Flow or Apex-based password reset handler and trigger it via screen flow or LWC.
