We implement omnichannel in our company, and I would like to know if:
- Once in production, can omnichannel be able to take over the backlog?
- Do keywords not allow the distribution of queries?
#Trailhead Challenges
3 respuestas
Hi, @ANAIS LATOMBE
- https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A8HyVSAV
- https://help.salesforce.com/s/articleView?id=service.omnichannel_secondary_routing_priority.htm&type=5
Sincerely,
Mykhailo Vdovychenko
Bringing Cloud Excellence with IBVCLOUD OÜ
