I would like to know why an active Salesforce Digital Experience Site is required for the embedded chat in our external (non-Salesforce) website to run? We had used Digital Experience Site before but we no longer use it. We have Einstein bots for the chat in our website to work. But when I deactive the Experience site, the chat stops working. It gets stuck on loading. I reactivated the site and the chat starts working again.
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Yeah that is new thing they add with new messaging chat. We did not have that in previous live person chat. Here is snippet from documentation- To effectively iFrame your website and reduce JavaScript library conflicts, Messaging for Web creates a unique site that appears in your All Sites list in Setup. Don’t reuse this generated site URL, which has reduced security, for other purposes. Don’t modify this generated site through Builder or Workspace links.. link to document - https://help.salesforce.com/s/articleView?id=sf.miaw_deployment_experience_builder.htm&language=en_US&type=5
