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I have a duplicate rule configured in my sandbox. The duplicate rule is blocking the duplicates as I mentioned 'Allow on Creation : Block' . Will the duplicate record item store the duplicate record when it identifies a duplicate. Ideally it should not happen as duplicate rule won't allow the record to enter Salesforce then how does the duplicate will get stored in Duplicate record item. Is my thinking correct or it works different as to what I'm thinking. 

 

#Duplicate Management  #Standard Duplicate Rules  #Duplicate Record Set

3 respuestas
  1. 20 feb 2024, 8:50

    Unfortunately, the duplicate record sets only get generated when a record is created/updated in a way that a matching rule is now triggered. This means that only updates to the fields that are used in the matching rule conditions triggered the duplicate record item creation.

    Performance and Unlimited Editions orgs allow you to run something called duplicate jobs, manually. These jobs will generate duplicate record sets for the records that are already there without having to update them. https://help.salesforce.com/s/articleView?id=sf.duplicate_jobs_run_and_manage.htm&type=5

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