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Hi All,

Could some one please guide me on this, I need help on how to send an email alert checking on record types.

i.e. i have RT = A n RT =B defined in my WF rule. And one email alert to be sent out which is a general email template.

But there is a need where some condidtion should be met in template so that some content of veribage in email should be only sent to party A, and some content should be sent to party B. Neither parties should recieve each other contents.

There is some minor difference in the veribage that both parties should be getting it.

Please help me how to achieve using merge fields. Also if i am not clear on anything.

Thanks a lot in advance.
5 respuestas
  1. 5 abr 2016, 0:04
    Hi,

    Select the merge fields as shown in the screen shot:

    For example on Account:

    Hi,Select the merge fields as shown in the screen shot:For example on Account:Thanks,AG

    Thanks,

    AG
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