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Topics#FormulasPregunta de Deborah Cohen
Deborah Cohen ha preguntado en #Formulas
17 abr 2016, 11:37

Case Queue based on Date/Time Opened

How can I assign cases to queues that are based on the time in the day?

Queue 1 07:00 - 15:00

Queue 2 15:00 - 23:00

Queue 3 23:00 - 07:00
3 respuestas
  1. George Wright
    17 abr 2016, 18:53
    Hi,

    You will need a formula field that finds the hour of the time it was opened. Based on that, you can set the assignment rule entries to suit your needs. Here is the formula: VALUE(MID( TEXT(CreatedDate ), 12, 2)) Note that it will return in GMT, so you will need to keep that in mind for your rule criteria. If this helps you please let me know.

    Thanks,

    Parker
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