DEV Org, Admin Id blocked due to multifactor authentication

Question

Hi All,

Earlier i have enable the multifactor authentication on my dev org and connect with sales force authenticator app with my admin id.

Approx after one month my smartphone is reset due to which salesforce authenticator app removed.

now when i was try to login, it was asking to approve the login with Salesforce authenticator app ? but i am unable to login to connect my org to salesforce authenticator.

after that i have tried to reset the password, it reset the previous password but for new password is still asking to confirm the salesforce authenticator app to approve the request ....

now i am stuck.. please help how to resolve this matter.

Swetha Maddali · Answer

HI Bean,

As mentioned in https://help.salesforce.com/s/articleView?id=000352937&type=1 do you have any recovery plan setup?

How can we prevent admins from getting locked out after MFA is enabled?

Make sure your access recovery plan includes steps to help you and your fellow admins if you lose access to your regular verification method(s). Consider these best practices:

Each admin should register at least two verification methods.

Keep a backup security key in a secure place at work, such as a safe.

Establish at least two accounts that have permissions to manage users and MFA settings. This way, if one account is locked out, you can use the other account to restore access.

If not, since, Salesforce support is not extended to developer edition orgs, in case your company has premier support plan, you could quote your dev org details and ask for reset via support case.

If not, I'm afraid there is no other possibility.

Came across this similar ask by other users. https://developer.salesforce.com/forums/?id=9062I000000QyriQAC

If this information helps, please mark the answer as best. Thank you

DEV Org, Admin Id blocked due to multifactor authentication

Security

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