"New Donation - Pick up" Button is broken

Question

I work at a non profit and for a few days I've been having an issue with a button not working on Salesforce. When I go to an organization page and click the The New Doantion button on both Lighening and Classic, it sends me to blank page. As far as I know no settings changed between Tuesday 6/14 and Wednesday 6/15, it stopped working Wednesday morning. Its affecting all the Admin accounts within our organization and is preventing me from doing essential components of my job.

To recreate this issue you can search any organization on SF, for this example I'll use Bellevue College. So search Bellevue College> click on the organization page> (in lightning) scroll down and click "Donations"> then click the "New Donaiton - Pick Up" button on the top left of the screen. (in SF Classic) the "New Doantion - Pick Up" button is next to "Donations" toward the bottom of the org page> When you click on this button it loads a blank page.

I really need this probem fixed ASAP, please help. Below are screen shots of the button in both Classic and Lightening. I can provide more info if needed. Thanks.

VINAY KUMAR K · Answer

Hi Lily,

If this button is part of NPSP, kindly reach out to Nonprofit Success Pack team and they can help you.

Check below reference for more details.

https://help.salesforce.com/s/articleView?id=000322998&type=1

Please mark as Best Answer if above information was helpful.

Thanks,

"New Donation - Pick up" Button is broken

Salesforce Developer

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