Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder.

Question

Hi All, I was doing Service Cloud Specialist Superbadge. I am stuck in challenge 6, i.e, Build case and agent automation I have to set the Case status to closed via Edit the Instructions in Macro Builder. But I am not able to select that field. What Should I do?

ANUTEJ PODDATURI · Answer

Hi Bhart,

Greetings!

There is a separate Trailhead team who can help you with these issues.So,can you please use the below link to reach out to them so that one of the agent will get in touch with you.

Support:https://trailhead.salesforce.com/help

Thank you!

Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future.

Warm Regards,

Anutej

Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder.

Trailhead

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