Hi, I've seen some demos for Einstein GPT for Service where it can do a summary of the call conversation, based on the Real Time transcription captured with SCV, and save it linked to the Voice Call record. Is that a feature that is GA already as November 2023? If so, could you please point to some documentation on how to set it up?
@Jorge Alamañac This is a Pilot feature:
Service Cloud Voice | Work Summaries - SCRT2 Channels
What Allow agents to save minutes on every voice call wrap up or messaging case wrap up by automatically summarizing the messaging transcripts or voice transcripts at the end of an interaction.
WhereAt the end of a voice call, a summary, issue and resolution will be automatically generated and persisted on to a voice call record detail page
