I have a report that shows me the date a case was opened but I need to be able to report that provides a count for every time a case is opened. I am trying to look into the total cases received, including cases that are reopened over time. I can see total touches on a case bust not when it was reopened and every time it was reopened.
Eric Burté (DEVOTEAM) 
Forum Ambassador
Hello @David Norman, you can track case status change in case history data, but in your use case that will not do the job, because it will not sum up the case reopening actions...
However, I suppose what you want is only an increment on each case to follow up the fact cases are reopened. In this case, maybe, the simpler scenario is to get a number technical field that you will increment (Add 1) each time the case was closed and has been updated to "open" status (you define specifically the context you want to track with ischanged, isclosed field an status field current and prior values)
Hope it helps
BR
Eric
