Introducing .Org Essentials - your New Team of Salesforce Account Specialists

Innovation is a core value at Salesforce, which is why we’ve created a new team of Account Specialists for some of our donation-only NGO Power of Us Program customers called the .Org Essentials team that is dedicated to your success. No change for EDU customers. 

If you log into YourAccount and see that your contact is .Org Essentials instead of a specific Account Executive, this applies to you. 

Instead of a single Account Executive, NGO Power of Us Program customers now have a team of specialists focused on your organization. The .Org Essentials Account Specialists will be your point of contact for all of your account needs. They will support you so that you can get back to what matters most: growing your organization’s impact! 

We have found that most of our customers are able to find answers to their most frequent questions by following the support resources outlined in the Technical Support Resources overview.

For customers or Partners that need additional support that you would have gotten from an AE, please reach out to: PowerOfUsDesk@salesforce.com. Due to the personnel changes happening at the organization, thanks in advance for your patience with our response times.

Have other questions? Check out the easiest way to get answers to our most common questions.

• Get adoption or technical support: How to Log a Support Case
• Get billing or payment help: billing@salesforce.com

Please comment on this thread with any questions.

Best,

the .Org Essentials Team