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Hello Service Cloud Voice Team,

 

We plan to implement Service Cloud Voice (SCV) with Amazon Connect.  We have yet to find any good salesforce documentation that talks from end to end, both from Salesforce and Amazon.  It will be helpful if any of you share your experiences & reference blogs that talk about Service Cloud Voice with Amazon Connect implementation. #SCV #AWS

3 comentarios
  1. 15 feb 2023, 14:30

    @Peter Jones I also found the Quip docs in the Partner Learning Camp module 'Dive Deeper with Service Cloud Voice' really useful - if an updated/extended version of that could be made widely available, that would be super helpful as it covers in detail the setup for the OAuth / Connected App that I couldn't find in the official docs.

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