The chatbot says "no agents are available" and fails to route even when agents are online and have capacity. I've already looked at this article and I do not believe that any of these issues: https://help.salesforce.com/s/articleView?id=000320363&type=1 Anyone have any ideas about why this may be happening?
1 respuesta
Can you please provide me the Omni channel Configuration page so that i can verfiy it
,Beacuse i think its not problem of chatbot ,Kindly check Omni-Channel routing configuration.
Thanks
