Inbound emails do not appear in the Case feed without a manual refresh

Hi everyone,

We use the service console and have noticed the follow behaviour. 

• An agent has 4 Case tabs open.
• The agent is working on / focussed on tab number 4.
• An inbound email is received linked to tab number 1
• They move back to tab number 1, the feed does not show the inbound email (the one mentioned in the last bullet point.
• The agent has to manually refresh the feed (in tab 1) to see the latest inbound email.

I have been told this is an expected behavior, is that right, is makes no sense to me?

#Cases  #Service Console  #Service Cloud