Anyone here who has set up Service Cloud for a Call Center? My main questions are
- What Contact model did you use? If you used Person Account (our context is B2C) did you encounter any major issues?
- We are using the Avaya CTI adapter. Any issues you encountered setting this up in Salesforce?
1 respuesta
I have used the same setup in the previous project. No issues. The call configuration was easy and popped all the required records for both incoming and outgoing calls. This saved lot of time and we almost doubled the productivity.
