User recently brought to our attention that any emails being sent to a specific email domain are getting bounced. It just started happening as emails to this particular domain were successfully sent and received up until June. Only way to even see that it bounced is going to the activity list where the email activity is and seeing the bounced status.
We're trying to figure out if this is an issue with the Receiver domain where they possibly changed their firewall securities, or if there's a larger issue with the IP addresses our emails are being sent from. I want to pull a report of emails sent out of Salesforce and if they bounced but there doesn't seem to be any standard report. Since the email addresses are valid, there's nothing getting flagged on the contact record. Anything in setup I can use to pull this information?
#Email Deliverbility #Bounce #Email IP Addresses #Sales Cloud
Hi Sarah - Have you tried exporting email logs?
https://help.salesforce.com/articleView?id=emailadmin_monitor_emails_sent_from_salesforce.htm&type=0
