I have established live web chat in org.T wo users asssigned to that Queue and both are active when customer starts chat but it is assigned to only one user .
When I visit the omni supervisor tab i find out that both user is shown available -chat but capacity of other user is shown 0.
here is screen shot reference
issue 1: User Kiran's status is available-chat but why there is orange dot instead of green dot .
issue 2: Why there is no option in change status picklist.
issue 3: why workload for user kiran is 0/0 .Why it is not 0/20 if no work assigned.
issue 4: user kiran is already in queue assigned but in Assigned Queue column there is no queue name mentioned.
Please help
#Omni Channel #Omni-Channel #Omni Routing #Omni-Channel Queue #Live Agent Web Chat #Web Chat #Sales Cloud #Service Cloud
Sometimes these errors happen with the Omnichannel. Agents have to go offline and then online to see the latest change.
Also as an admin, pls ensure to check both "Chat User" and "Service Cloud User" checkboxes on the User record.
Hope this helps. Thank you :)
