Hello, Trailblazers :)
I'm trying to create some Classic Email Templates for Ticket Cases that should have several Fields Types, such as Case Number, Keyplug ID among others as the attached image.
I use the SF-Outlook connection to send those emails, but I can only link a Contact and one Object to an email.
To work around it, I'm using Last Case Post to add at least one more automated field into the email, and placeholder texts to fill out the email.
There's a way to add different fields from Cases and Keyplugs for instance in the same email?
2 respuestas
