Am working on a Service Cloud project for a utility company implementing social customer service, social studio to engage with their customers better.
We have sync their Twitter and Instagram accounts for this project.
Is it possible to configure an auto-reply message for cases coming in from Twitter?
If customer private message (dm) the company's twitter account, an auto-reply will automatically be sent to customer's twitter account in their dms.
(eg:
We have received your message.
Please note our operation hour is from (xxxx to xxxx)
As soon as one of our customer service agents go live, they will respond to your issue.
We thank you for your patience.)
Appreciate a reply,
Thanks!
7 respuestas
Ines Garcia (get: Agile) 
Forum Ambassador
Can you not use the quick action within a process builder?
