In the past, I used Salesforce Solutions for a Customer Service team that needed to quickly pull answers to questions. In Solutions there was a way to organize articles by topic (ex. everything tagged with "promotions" could be found by navigating to promotions on the Solutions page). In my new role, I'm looking to replicate this functionality within Lightning Knowledge. Does anyone know how I might do that?
Additionally, I have many articles linked within other articles. Does anyone have insight on how to manage these articles when an update is made? Example: I have an article regarding "Refund Processes" that I just updated. Is there a way to find all articles that reference and link to the "Refund Processes" article so I can ensure that any updates that need to be made in the linked article are made?
Thanks for your help!
Amanda
1 respuesta
Hi Amanda,
You might want to check this Salesforce Knowledge Help and Resources.
Here's the link: https://help.salesforce.com/articleView?id=knowledge_map.htm&type=5
Hope that helps.
Regards,
Jayson
