Recently I encountered an issue regarding Pardot form handler completion action v.s automation rule in Pardot. We are now using Pardot form handler to capture leads on the internet, and one of the completion action of the form handler is that once the prospect is created in Pardot, one of the action is "Assign prospect via Salesforce active assignment rule". However, we have received robot spam leads recently, I am able to set up an automation rule to filter this kind of leads and use automation rule action "Do not sync with CRM", and the action is set up as real-time action.
My question is, which action is quicker? Since some of the spam leads are applied the automation rule and did not sync back to Salesforces.
It there is any other better/more effective way, please let me know.
Thank you in advance,
Nicole
1 respuesta
Hi Nicole,
Unfortunately, the completion action will fire first.
Do you have any spam prevention measures in place?
A honeypot field, recaptcha etc?
Craig
