We have a custom field with 5 values in a custom pick list.
I've had a request to apply one of the already existing values as the default. I have done this and all new records created have the default applied.
Issue 1: the new default value is not auto populating against all existing lead/contact records.
Issue 2: any records which already had a value applied, have had the values deleted when the default was applied.
Is this expected fnctionality?
Many thanks.
2 respuestas
Hi Emma,
1 is expected behavior, as the default value will only apply for the new records that are created after the default value was set
2. is not expected, system will not modify any existing records i.e. specifically have the value removed from the record.
Are you sure this is because of the default value but not because of any automation thats running.
Also, what did you do to set the default value, did you just go and selected this sepcific value as default value or did you do any thing like replace ?
