Why are we seeing additional options when changing the Case Owner on a case?

Question

We used to see User and Queues when changing case ownership. Now we have Customer Portal Users and Partner Users. What would cause these new options to appear? Thanks!

Keiji Otsubo · Answer

Hi Tammy,   Please check this article.   Case Assignment issue in Winter 21 release   https://help.salesforce.com/articleView?id=000355306&language=en_US&mode=1&type=1  ( https://help.salesforce.com/articleView?id=000355306&language=en_US&mode=1&type=1 )

Why are we seeing additional options when changing the Case Owner on a case?

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