I've enabled Chatter Question to Case in Salesforce (not a community). I've added the "Escalate to Case" button on the chatter publisher layout in Lightning.
I am able to escalate a question to a case, however, when I type the question title in, I do not see any "similar answers" show up in Lightning? However, I see this functionality in classic. Does anyone know if this feature is available in LEX?
2 respuestas
According to the documentation, its only available in Salesforce Classic at this time
https://help.salesforce.com/articleView?id=collab_chatter_questions_deflection.htm&type=5
