My vendors (Accounts) are using common email IDs like contact.branch@1234.com (mailto:contact.branch@1234.com) or billing.southregion@abcde.com (mailto:billing.southregion@abcde.com)
So these emails cannot be mapped to any individual contacts, as each individual is having their own unique emails provided by their company, these email can be mapped to a Parent Account or Branch Account or Department Accounts.
Organization wide emails are useful, when a contact in that Account resigns or transferred.
Kindly clarify.
regards,
Singaravelu S, CFP
5 respuestas
Hi Singaravelu,
I would set those up as Contacts. No shame in having a contact called "Support". You'll have a lot more luck with default Salesforce functionality by setting it up this way. You can get fancy and have them as a different record type and page layout if you want as well
