We use Outlook 2013 on premise and use the Outlook Lightning App to link the emails to our CRM.
Most emails are relating without any issues, except for emails from a particular region. They are relating to the particular account, but the body of the email (text) makes no sense - refer below.
Has anyone else faced this? If so, what was your solution to fix this?
(Had to remove any identifying names / details for corporate reasons - this does not impact the error).
6 respuestas
So you're using Outlook Integration, I think I know now the reason why emails are not related as Email Object.
Go to Setup > Outlook Integration and Sync > Settings > Let Users access Salesforce records from Outlook.
Make sure that Use Enhanced Email with Outlook is toggled.
