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Chatter is the social layer that goes across all Salesforce’s products. A company can also use Chatter to create an internal social network across their organisation. Chatter provides a forum that allows anyone to share insights, propose ideas, connect teams, and provide direct feedback instantly.
Community Cloud allows companies to create branded sites that connect customers, partners, and employees with experts and information — and each other. As with other Salesforce products, Chatter is the social layer in each community, which can be enabled to enhance personal interaction and direct collaboration among members. You can also get customers and partners to create cases through your community along with a host of other features.
