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Topics#CollaborationPregunta de Oliver Westlake-Simm
Oliver Westlake-Simm (Medallia) ha preguntado en #Collaboration
8 oct 2018, 10:33

Is it possible to create a disposition codes for live chat?

Is it possible to create a disposition code window for when a Live Chat is closed? This way we can report on the disposition codes to understand if the chat outcome was a resolution, call back, escalation etc? 
1 respuesta
  1. Ashish Waghmare (Teqfocus Solutions Pvt Ltd)
    8 oct 2018, 11:28

    Hi Oliver,

    Yes its possible to create the disposition codes. 

     

    You can use the sforce.console.chat.endChat(chatKey:String, (optional)callback:Function)

    method to perform the operations that you want when Chat is ended.

    or you can use sforce.console.chat.onChatEnded(eventHandler:Function) method. Whichever suits your requirment.

     

    Refer the link below to check the functions : 

     

    https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/sforce_api_console_endChat.htm
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