Skip to main content
Topics#Data ManagementPregunta de Simona Martin
Simona Martin (SH-test) ha preguntado en #Data Management
26 jul 2018, 22:17

Why does a user get an email alert when entering a lead record?

Why does a user get a "New Lead" email alert when simply entering a lead record?  We have no workflow rules or processes that would trigger this.  It just started... out of the blue!

 

Current processes send an email alert (separately) for Lead and Opportunity Owner changes. That's it. Ideas?
3 respuestas
  1. Arijit Majee (Snowflake Inc)
    26 jul 2018, 22:23
    Hi Simona,

     

    check whether Lead Auto-response has any active rule. then check whether new lead is matching with the defined criteria.

     

    Setup>customize>lead> Lead Auto-response rule.

     

    other wise use debug log to find out which is triggering the email alert.Hi Simona, check whether Lead Auto-response has any active rule. then check whether new lead is matching with the defined criteria. Setup>customize>lead> Lead Auto-response rule.

     

     
Escribir una respuesta...
0/9000