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Topics#Desktop IntegrationPregunta de Jeff Crenshaw
Jeff Crenshaw ha preguntado en #Desktop Integration
17 feb 2014, 22:59

Remote Server sync issue

I also had an issue after we added one of our offices onto SFDC.  She was using LinkPoint 360 and the sync caused her suspects to become prospects and the tasks that were associated with the suspects lost their contacts that associated them with the specific suspect.  Now she has tasks and no idea what account/suspect that the task is for.  The tasks actually duplicated themselves and are under the incorrect account/suspect.  She is on a remote server and the data that was synced in was from a data management platform called Applied.  Any thoughts on this or do you know what other software might be useful for remote user data syncs?  Thanks!
1 respuesta
  1. Marija Jovanovic (Salesforce.com)
    18 feb 2014, 19:11
    Hello Jeff,

     

    It looks like a few have run into this type of issue:

     

    https://appexchange.salesforce.com/listingDetail?listingId=a0N30000001qTIuEAM&revId=a0S3000000HekNgEAJ&tab=r

     

    As you can see from the string it is best to reach out to LinkPoint for support on this, their conact information can be found at the end of this tutorial: http://support.linkpoint360.com/attachments/token/zdqvqq3jgnegfwh/?name=LinkPointConnect_Salesforce_MicrosoftOutlook_SyncTutorial.pdf

     

    I hope this information has been helpful.  If this has helped resolve your issue, please let us know by marking the post as "Best Answer" to help others in the community with similar questions. 
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