Hello, i have two questions: 1. Is the feature interaction log available for Reporting? 2. If i turn on the interaction logs for Cases, does it appear as an activity in the case feed?

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Rachel Ginsberg · Answer

Hi Karla,

This is not available for reporting. Please see https://help.salesforce.com/articleView?id=console2_setup_log.htm&language=en_US&type=0 for more details on how to set this up for your console.

Thank you,

Rachel

Hello, i have two questions: 1. Is the feature interaction log available for Reporting? 2. If i turn on the interaction logs for Cases, does it appear as an activity in the case feed?

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