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  1. 21 jun 2014, 14:01
    The Case Solution works as a connector object between both a Case and a Solution.  When you create the object you will need to enter a CaseID and a SolutionID.  They system should create the CaseSolutionID itself.  This will create a relationship which is many-to-many.

     

    The ID value will not match the case number or the solution numbers.  It is the actual ID that Salesforce uses to store data.  If you click on one of the cases in the system the URL will show what the ID is except for the last three digits.  The data loader uses the 18 digit number instead of the 15 digits displayed in the system.  You can also view what the ID is by create a custom formula(text) field that has {!id} in it.  This will display the 15 digit ID.
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