Establecer como favoritoJayashree prakash-kumar ha preguntado en #Collaboration23 jun 2016, 13:45I have created 3 new queues and assignment rules to assign cases to appropriate owners. The rules are firing correctly and the owner is getting updated with the correct queue name but the cases are not appearing in the queue views. Any suggestions?12 respuestasOrdenarOrdenar por fechaOrdenar por más útilOrdenar por fechaCargar más comentarios...Jayashree prakash-kumar23 jun 2016, 14:57The 1st image is the case with the case owner assigned to the queue and the second image is the list view of the queue. When I search for the case number, it does not exist in the list view.Agregar un comentarioEscribir una respuesta...NegritaCursivaSubrayadoTachadoLista con viñetasLista numeradaAgregar vínculoBloque de códigoInsertar imagenAdjuntar archivosURL de vínculoCancelarGuardar0/9000Responder
Jayashree prakash-kumar23 jun 2016, 14:57The 1st image is the case with the case owner assigned to the queue and the second image is the list view of the queue. When I search for the case number, it does not exist in the list view.
