I am not sure how to have our system use the updated email templates. I have:
Made sure the templates are updated correctly
Created a new version of the process in Process Builder. Activated the new version, which deactivated the older version
Confirmed the email alerts are connected to the only (updated) email templates)
What else do I need to do to have the system send out the email alerts with the updated email templates?
3 respuestas
You have ticked in the template "Available For Use" right?
It seems you have taken all steps to confirm that everything is set up as supposed to. Maybe there is some lag before the updates really takes place??! I would give at some more time and test again. If nothing changes then you should create a support case
https://help.salesforce.com/articleView?id=workcom_contact_support.htm&type=5
