2 respuestas
Tought to know the what to look for, here are some ideas:
- Start by trying to duplicate the issue by submitting the web form yourself a few times to see what happens in Salesforce.com. If you can't get it to create dupes, then it could be that the user is double-clicking the [Submit] button on the form, or possibly clicking it multiple times. That could be resolved with some javascript on the button to disable the button upon clicking.
- Something else to check might be the returl set by the form when submitting to make sure there isn't a circular reference of some kind going on that resubmitting the same form.
I'll add that standard Web-to-Lead functionality will always inserts a new lead, regardless of whether the person exists already as a Lead or a Contact. So, if for some reason the form is somehow being submitted multiple times, it will create multiple leads.
I hope this helps.
Best Regards,
MIke