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Our web-to-lead form seems to be creating duplicate leads, and I'm not sure how to best troubleshoot the issue. Has anyone else run into this? My initial thought is that the user just signed up on the website multiple times, but all of the leads were created at the exact same date and time.

 

Multiple duplicates being created from web-to-lead
2 respuestas
  1. 1 oct 2012, 19:15

    Tought to know the what to look for, here are some ideas:

    • Start by trying to duplicate the issue by submitting the web form yourself a few times to see what happens in

      Salesforce.com. If you can't get it to create dupes, then it could be that the user is double-clicking the [Submit] button on the form, or possibly clicking it multiple times. That could be resolved with some javascript on the button to disable the button upon clicking.
    • Something else to check might be the returl set by the form when submitting to make sure there isn't a circular reference of some kind going on that resubmitting the same form.

    I'll add that standard Web-to-Lead functionality will always inserts a new lead, regardless of whether the person exists already as a Lead or a Contact. So, if for some reason the form is somehow being submitted multiple times, it will create multiple leads.

     

    I hope this helps.

     

    Best Regards,

     

    MIke
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