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Topics#Customer ServicePregunta de Martin FLORET
Martin FLORET ha preguntado en #Customer Service
8 ene 2013, 16:37

mail2case

Since recently, cases create via mail2case do not get the contact name automatically filled when the sender is referenced in our SF database.

 

Any idea why ? or what to check ?

 

Something must have changed, but I have no idea what it can be.

 

thks for your help
2 respuestas
  1. Martin FLORET
    8 ene 2013, 17:02
    thank you phiberoptik. In fact the web mail field contains my adress not the original sender. SO I have a problem with the redirection of emails to SF.

     

    In the end this is my rule in exchange that I need to change.
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