This is formula for CASE SLA Met requirement and when status is closed, SLA will be met, otherwise not met and i have a issue like, when again status is changed from closed to analysis, "met" should not be populated, but it is populating. please help me in this case. Thanks in Adcance :)
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Yes. am doing it in workflow rule, but is it possible to write within the same workflow rule which is used for met condition? as workflow usage limit is less, i need to do only in 1 workflow rule.
