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Topics#Data ManagementPregunta de Madhuri Yeluri
Madhuri Yeluri (Virtusa Consulting Services Pvt Ltd) ha preguntado en #Data Management
27 oct 2014, 6:19

Can we calculate different business hours, based on different queues and different time zones?

Please help me in this issue!!
2 respuestas
  1. Raj Kumar Jha (Appistoki)
    27 oct 2014, 9:03
    Hi Madhuri, 

     

    I think directly (using query) we can't calculate different business hours. Because, no such a fields in Business Hours obect for queues & time zones. 

     

    But we can try via custom logic / own logic. Means first we can fetch all records of Business hours then based on our criteria (if conditions) we will calculate. 

     

    we have following fields in Business hours object - 

     

    http://www.salesforce.com/developer/docs/api/Content/sforce_api_objects_businesshours.htm

     

    Thanks
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