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Topics#Desktop IntegrationPregunta de Rochelle Montney
Rochelle Montney ha preguntado en #Desktop Integration
9 oct 2014, 19:11

After sync, user now has "inactive users" contacts in their Outlook

After we did the initial SF to Outlook sync of contacts, the user (User A) had contacts created in his Outlook that were from SF under User B's name.  Why would he get these contacts?  They are STILL not in his name in SF.

 

 
2 respuestas
  1. Rochelle Montney
    14 oct 2014, 12:48

    1. No config changes were made

    2. Sync folder was NOT changed – this was the first and only time we did the sync

    3. Contacts are still in SF under User B’s name

    4. Outlook Version: 2007 SF for Outlook Version 2.3.5.1231

    We have the sync set up to Sync both ways & Outlook always wins

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