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Topics#Data ManagementPregunta de Admin ADP
Admin ADP ha preguntado en #Data Management
6 dic 2012, 18:18

Object reference not set to an instance of an object

Earlier today, my Salesforce for Outlook sync was working fine.  Now, I get this error in my log and nothing is syncing.  Does anyone know how to interpret this log error? Not too sure what other information to provide other than it syncs both ways and Salesforce always wins. 

 

2012-12-06 11:04:58,389 INFO  [Contact]SyncEngine status changed to Errored

 

2012-12-06 11:04:58,421 ERROR [Contact] ***********  Sync Engine  ***********  Error Sfdc.Outlook.OLSessionException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object.

 

   at Sfdc.Outlook.categories.Deserialize(String xml)

 

   at Sfdc.Outlook.OLSession.GetCategoriesFromFolder(IRDOFolder calendarFolder)

 

   at Sfdc.Outlook.OLSession.GetCategoriesFromStoreOrSession(OLRecordId storeId)

 

   --- End of inner exception stack trace ---

 

   at Sfdc.Outlook.OLSession.TranslateException(Exception ex)

 

   at Sfdc.Outlook.OLSession.GetCategoriesFromStoreOrSession(OLRecordId storeId)

 

   at Sfdc.Synchronization.CategoryManager.VerifyCategoryState(IOLSession outlookSession, SfdcOlEntityType syncEntityType, IList`1 syncFolders)

 

   at Sfdc.Synchronization.SyncEngine.CheckIfReadyForSync()

 

   at Sfdc.Synchronization.ContactSyncEngine.CheckIfReadyForSync()

 

   at Sfdc.Synchronization.SyncEngine.Start()

 

2012-12-06 11:15:42,438 INFO  [Contact]SyncEngine status changed to Errored

 

2012-12-06 11:15:42,438 ERROR [Contact] ***********  Sync Engine  ***********  Error Sfdc.Outlook.OLSessionException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object.

 

   at Sfdc.Outlook.categories.Deserialize(String xml)

 

   at Sfdc.Outlook.OLSession.GetCategoriesFromFolder(IRDOFolder calendarFolder)

 

   at Sfdc.Outlook.OLSession.GetCategoriesFromStoreOrSession(OLRecordId storeId)

 

   --- End of inner exception stack trace ---

 

   at Sfdc.Outlook.OLSession.TranslateException(Exception ex)

 

   at Sfdc.Outlook.OLSession.GetCategoriesFromStoreOrSession(OLRecordId storeId)

 

   at Sfdc.Synchronization.CategoryManager.VerifyCategoryState(IOLSession outlookSession, SfdcOlEntityType syncEntityType, IList`1 syncFolders)

 

   at Sfdc.Synchronization.SyncEngine.CheckIfReadyForSync()

 

   at Sfdc.Synchronization.ContactSyncEngine.CheckIfReadyForSync()

 

   at Sfdc.Synchronization.SyncEngine.Start()

 

2012-12-06 11:26:03,154 INFO  [Contact]SyncEngine status changed to Errored
1 respuesta
  1. Admin ADP
    7 dic 2012, 4:19
    All my online research seems to indicate that this error message is kicked out when you are writing incorrect code.  But I don't have any customized code.  Just using the standard field mapping from Salesforce to Outlook.  So demoralizing...one second the sync is working, and the next, I get this error message. 

     

    Thanks for helping!
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