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I recently took over the Service Cloud administration.  I want to run a report of our defined Service Request Types and the SLA assigned to each.  Is there a way to run a report to get this?  As of right now it appears the only way is to manually copy into excel or take screen shots.

 

Running a Field Dependency Report
8 respuestas
  1. 1 dic 2024, 14:16

    you can use this browser extension Salesforce Dependent Picklist Matrix Export/Import (https://chromewebstore.google.com/detail/salesforce-dependent-pick/fpieolagnlkejcpejlbjgbdpaglffacj) to export the field dependency matrix for reporting, backup and sharing in excel/csv format.

     

    You could also import changes to the dependency from a file and validate changes before you save the changes. This gives you confidence to work with the dependency matrix and the option to revert the changes when something goes wrong.

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