Case Status change from
Changed Status from New to Work in Progress.
3 respuestas
Like this =
- Setup | Create | Workflows & Approvals | Workflow Rules
- New Rule
- Select the Object: Case
- Evaluation Criteria: created and every time it's edited [2ND OPTION]
- Rule Criteria: formula evaluates to true
- Formula:
AND( TEXT(Status) = "Work in Progress", TEXT(PRIORVALUE(Status)) = "New")
- Click Save & Next
- From under Immediate Workflow Actions, click Add Workflow Action to select Field Update
- Select the Field to Update: Date Field
- Select Use a Formula to Set the New Value
- Formula:
TODAY()
- Click Save
- Hit Done
- Activate