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Hello I want to capture date when

 

Case Status change from

 

Changed Status from New to Work in Progress.
3 respuestas
  1. 7 sept 2018, 15:57

    Like this = 

    1. Setup | Create | Workflows & Approvals | Workflow Rules
    2. New Rule
    3. Select the Object: Case
    4. Evaluation Criteria: created and every time it's edited [2ND OPTION]
    5. Rule Criteria: formula evaluates to true
    6. Formula: 

      AND(

          TEXT(Status) = "Work in Progress",

          TEXT(PRIORVALUE(Status)) = "New"

      )

    7. Click Save & Next
    8. From under Immediate Workflow Actions, click Add Workflow Action to select Field Update
    9. Select the Field to Update: Date Field
    10. Select Use a Formula to Set the New Value
    11. Formula:

      TODAY()

    12. Click Save
    13. Hit Done
    14. Activate
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