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Ben Adler ha preguntado en #Customer Service
My solutions are FAQs for users and it would be great to be able to say "For more information on [this similar topic], see this other FAQ" and have an embedded link to it. Thanks!
3 respuestas
  1. 15 nov 2011, 2:17
    Ben,

     

    Since the "Solution Detail" field is not rich text, you're likely not going to get the sleek result you're looking for.

     

    My thought would be to add a 1-3 custom fields (lookup or url)to the Solution object. When configuring a Solution, you could then relate it to other Solutions.

     

    This custom fields would then have to be displayed on the page on your site.

     

    If the site was private, I would opt for Lookup fields, as registered Users would be sure to have access.

     

    If the site was public, I would likely opt for URL fields.

     

    This of course would be in addition to the "Visible in Public Knowledge Base" and "Visible in Self-Service Portal" settings.
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