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Topics#EmailPregunta de Admin User
Admin User ha preguntado en #Email
5 jun 2014, 13:59

User not getting notification email

We are having issues when users are setting up tasks and assigning them to others. The person that is being assigned the task is not getting the email notification even though the box is checked to send them one. If I as the admin set up a task and assign it to someone, they get the email but whenever anyone else tries to set it up and send it they don't get the email notification. 

 

Does anyone have any ideas why this might be? is there a setting somewhere that I am missing? Seems odd that it works for me as the admin but not for anyone else. We are on Enterprise edition. 

 

Keith 
3 respuestas
  1. Adam Weekes (Cloudflash)
    5 jun 2014, 15:18
    Hi Keith,

     

    With missing email it's handy to understand is it not being sent, or is it not being recieved! If you request an email log you should be able to see if they are being sent or not.

     

    Also worth pondering, when you send the notification as an admin, what email address is the message sent from?
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