iPhone app kicks user out

Question

I have a user who's running the full Salesforce Mobile app. Today, he attempts to run the app but says it kicks him out right away. He has tried rebooting the iPhone - no difference. I checked the status of his device and it shows 4 pending messages.. were it not for those, I would have him delete and reinstall the app. Should I be concerned about these pending messages, or should I proceed in a totally different direction than app delete/reinstall for troubleshooting?

Thanks,

Loren

PS: Here is a copy/paste of some additional info:

Connection Status

Connected

Connected Since

27/09/2012 10:00 AM

Last Activated

08/08/2012 11:20 AM

Last Registration

08/08/2012 11:19 AM

Number of Pending Outgoing Messages

4

Size of Pending Outgoing Messages (Bytes)

5,114

Last Data Received

26/09/2012 2:19 PM

Data Size (Bytes)

54,690

Metadata Size (Bytes)

91,272

iPhone app kicks user out

Mobile

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